Terms & Conditions
Welcome to Ramee Grand Hotels. By accessing or using our website, making a reservation, or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.
1. Website Use
You agree to use this website only for lawful purposes. You must not use the website to engage in fraudulent activities, interfere with its operation, or attempt to gain unauthorized access to any system or information.
2. Hotel Reservations
All reservations are subject to availability and confirmation. Guests must provide accurate and complete information when making a booking.
The hotel reserves the right to refuse or cancel a reservation where inaccurate information, fraudulent activity, or other valid circumstances are identified.
3. Rates and Payments
Room rates, taxes, fees, and applicable charges are displayed during the booking process and may change without prior notice.
Payment must be made according to the payment terms applicable to the selected reservation. Additional charges may apply for extra services, facilities, food, beverages, damages, or other services used during the stay.
4. Cancellation and Refunds
Cancellation and refund conditions may vary depending on the room type, rate plan, promotional offer, and booking channel.
Guests should review the cancellation terms provided at the time of booking. Refunds, where applicable, will be processed according to the applicable booking and payment conditions.
5. Check-In and Check-Out
Guests must comply with the hotel's check-in and check-out timings and provide valid identification documents when required.
Early check-in and late check-out are subject to availability and may incur additional charges.
6. Guest Responsibilities
Guests are expected to behave responsibly and respectfully toward hotel staff, other guests, property, and facilities.
Guests may be responsible for costs resulting from damage, loss, misuse, or unauthorized use of hotel property.
7. Hotel Facilities and Services
Hotel facilities, restaurants, recreational areas, spa services, and other amenities may be subject to availability, operating hours, maintenance, weather conditions, or other circumstances.
The hotel may temporarily modify, suspend, or close facilities when necessary for maintenance, safety, operational, or other legitimate reasons.
8. Personal Belongings
Guests are responsible for their personal belongings during their stay. The hotel recommends using available safety facilities for valuables.
The hotel will handle lost-and-found items according to its applicable policies and procedures.
9. Website Content
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, photographs, descriptions, prices, facilities, and other information may change without prior notice.
We do not guarantee that all website content will always be complete, accurate, or available.
10. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
Ramee Grand Hotels is not responsible for the content, availability, security, or privacy practices of third-party websites.
11. Intellectual Property
All website content, including text, photographs, graphics, logos, trademarks, designs, and other materials, is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, publish, or commercially exploit website content without prior written permission.
12. Limitation of Liability
To the extent permitted by applicable law, Ramee Grand Hotels shall not be liable for losses or damages arising from circumstances beyond its reasonable control, website interruptions, third-party services, or misuse of the website.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
13. Force Majeure
The hotel shall not be responsible for delays, cancellations, interruptions, or inability to provide services resulting from circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, pandemics, technical failures, emergencies, or other unforeseen events.
14. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and protected.
15. Changes to These Terms
Ramee Grand Hotels may update or modify these Terms & Conditions from time to time. Updated terms will be published on this website with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the updated terms.
16. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India, unless otherwise required by applicable law.
17. Contact Us
For questions regarding these Terms & Conditions, reservations, or hotel services, please contact Ramee Grand Hotels through the official contact information provided on the website.
Email: centralreservations@rameehotels.com
Phone: +91 7015806784
Address: Ramee Group of Hotels Pvt. Limited, Ramee Techome, Plot No. 786/787, Road No. 3, Khar West, Mumbai, Maharashtra 400052, India.
Note: These Terms & Conditions are a general website template and should be reviewed by qualified legal counsel before publication.