Privacy Policy
At Ramee Grand Hotels, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, making a reservation, contacting us, or using our hotel services. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following information when you use our website or services:
Full name
Email address
Telephone or mobile number
Postal or billing address
Booking and reservation details
Payment and transaction information
Identification information required for hotel check-in
Special requests and preferences
Information submitted through contact or enquiry forms
Website usage, device, browser, and technical information
2. How We Use Your Information
We may use your information to:
Process and manage hotel reservations
Provide accommodation and related services
Respond to enquiries and customer-support requests
Confirm bookings and communicate important information
Process payments and invoices
Improve our website, services, and guest experience
Send promotional communications where permitted by law
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal and regulatory requirements
3. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.
You may adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell or rent your personal information.
Your information may be shared with trusted service providers, payment processors, technology providers, booking partners, hotel personnel, or other authorized parties when necessary to provide services, process transactions, operate our website, or comply with legal obligations.
5. Payment Information
Payments may be processed through secure third-party payment providers. Ramee Grand Hotels does not intend to store complete payment-card information on its website servers where payment processing is handled by an authorized payment provider.
You should review the privacy policies of applicable payment providers for information about their data practices.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links to third-party websites, booking platforms, payment services, social-media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
8. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about hotel services, special offers, events, promotions, or other relevant communications.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
9. Children's Privacy
Our website and services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, resolve disputes, meet contractual obligations, and comply with applicable legal requirements.
11. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information held by us.
You may also have the right to withdraw consent for certain processing activities or opt out of marketing communications.
Requests can be submitted using the contact information provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this website with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Ramee Hotels through the official contact details provided on the website.
Email: centralreservations@rameehotels.com
Phone: +91 70158 06784
Address: Ramee Group of Hotels Pvt. Limited, Ramee Techome, Plot No. 786/787, Road No. 3, Khar West, Mumbai, Maharashtra 400052, India.
This Privacy Policy should be reviewed and customized by qualified legal counsel to ensure compliance with the laws applicable to your business, website visitors, and hotel operations.